Privacy Policy

Introduction

Rachael's Rentals ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our golf cart rental services on Water Island, U.S. Virgin Islands.

Information We Collect

Personal Information

When you make a reservation or rent a golf cart, we collect:

• Full name and contact information (email, phone number)
• Driver's license information (required for rental)
• Payment card information (processed securely through Authorize.Net)
• Billing and delivery addresses
• Rental dates and preferences

Usage Information

We automatically collect certain information when you visit our website:

• Browser type and device information
• IP address and location data
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process your golf cart rental reservations and payments
• Verify your identity and driver's license
• Communicate with you about your rental (confirmations, reminders)
• Provide customer support and respond to inquiries
• Improve our website and services
• Comply with legal obligations and enforce our Terms of Service
• Send promotional emails (with your consent)

Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information with:

• Payment Processors: Authorize.Net securely processes your payment information
• Service Providers: Third-party services that help us operate our business (email delivery, cloud hosting)
• Legal Requirements: When required by law or to protect our rights and safety

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment information is encrypted and processed through PCI-compliant payment processors. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Rental records are typically retained for 7 years for tax and legal purposes.

Your Rights

You have the right to:

• Access and review the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt-out of promotional communications at any time

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and remember your preferences. You can control cookies through your browser settings, but some features of our website may not function properly if cookies are disabled.

Children's Privacy

Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. If you are a parent or guardian and believe we have collected information about a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: